The Customer Service Representative will deliver outstanding customer service to external and internal customers/vendors regarding the requisition to check process and supporting systems and processes.
Demonstrate competencies in the Accounts Payable and Purchasing modules, policies and practices.
Answer and log all inquiries and work outputs into the ticketing system.
Conduct research, escalate, assign and resolve daily inquires. Completes and follows up on open tickets within established timeframe.
Reconcile vendor statement, expediting purchasing orders and research various reports.
Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies
Keeps customers informed if there are delays and resolution outcome.
Notify Customer Service leadership of any unresolved issue and request assistance as necessary
Adhere to department performance standards and Key Performance Indicators (KPI)
High School Diploma or GED required. Associates degree preferred
Two years purchasing or accounts payable experience
Strongly prefer experience with PeopleSoft and Customer Service is a plus
Demonstrates strong proficiency in Microsoft Office applications, especially Excel
Able to perform basic mathematical calculations, balance and reconcile figures, possess good communication (written and verbal) skills
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This position is not eligible for benefits.
RWJBarnabas Health is the most comprehensive health care delivery system in New Jersey and the state s second largest private employer with more than 32,000 employees, 9,000 physicians and 1,000 residents and interns. The system includes eleven acute care hospitals, three acute care children s hospitals and a leading pediatric rehabilitation hospital (Children s Specialized Hospital).