The Medical Respite Program Manager is an RN who is responsible for the grant reporting, fiscal grant management, and administrative functions related to the Medical Respite Program. Establishes and maintains an efficient, cost effective case management process by determining patient medical eligibility, and by developing, implementing and monitoring individual patient plans of care. Is responsible for patient intake in coordination with the local hospitals, skilled nursing facilities, or other eligible admitting agency. Is responsible for medical case management, coordination of respite services both within the SCHC medical respite facility and in the community, quality improvement, education, and strong advocacy of the program. The Medical Respite Program Manager also ensures the communication of case management plans to patients, families, and other SCHC staff to ensure quality patient care throughout the healthcare continuum and will ensure compliance of the respite program with SCHC policies and procedures.
JOB DUTIES AND RESPONSIBILITIES
Ensure medical respite facility policies and standard operating procedures align with the standards identified by the National Healthcare for the Homeless Coalition.
Management of medical respite program including staff.
Primary contact for hospitals and other admitting facilities to discuss specific patient cases and determine eligibility for admittance to program.
Oversee any program staff including case management staff who focus on connecting patients to housing, job training and other social service resources.
Counsel and assist the patients and significant others about medical conditions, adherence to medication regimens, and other medically necessary counsel.
Coordinate the data entry into the Homeless Management Information System (HMIS) and begins the process for coordinated entry.
Medical case management assisting the client to fulfill recommendations (e.g., referrals, tests, nutritional counseling, substance abuse counseling, special-appointments, etc.).
Coordinate and facilitate a weekly department meeting to assess medical respite client progress, quality of care given, and the ongoing need and eligibility for respite services.
Establish and implement goals, objectives, policies, standard operating procedures and systems for the SCHC Medical Respite Program.
Assist in the creation and implementation of medical support systems and procedures. Work closely with other departments for the development and implementation of client tracking systems, data processing, service reporting, billing, fee schedules and space planning in accordance with SCHC policies.
Investigate and resolve problems and ensures compliance with any grant requirements and standards.
Work closely with the Medical Director to ensure comprehensive program delivery and quality patient care. Assist in the development of goals and objectives for the quality assurance program and ensures compliance with regulations and with clinic standards of quality patient care.
Coordinate multidisciplinary team meetings and work with staff to analyze, monitor and ensure high levels of quality performance and productivity.
Participate in teleconferences, conferences or other trainings as appropriate.
Assure confidentiality of medical records and other client information.
Monitor and supervise appointment, flow, medical record, patient fee systems.
Identify and resolve direct services operational problems.
Assist in continuing education for SCHC, the medical respite department and the community.
Attend required meetings and participate in committees as necessary.
Participate in professional development activities to keep current with health care trends and practices in medical respite clinical services management.
Monitor and control clinic expenditures within budget.
Identify and develop new and on-going funding sources.
Gather data and reports monthly, quarterly and annually for fiscal, statistical and planning purposes.
Ensure the coordination of community awareness activities on behalf of medical respite services.
Perform related work as required.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of current developments in the field of medical respite and primary care and community medical respite resources.
Knowledge of the scope of practice for RNs, LVNs, and MAs.
Knowledge of standard nursing care and universal precautions.
Ability to pass a written medication quiz.
Ability to use computer applications to accomplish work.
Typing 35 WPM or greater.
EDUCATION & EXPERIENCE
Completion of an accredited RN program.
Current California RN license upon hire and maintain current.
Internal Number: 001
About Shasta Community Health Center
Along with the opportunity to work with a team of exceptional professionals, you will have the satisfaction that comes from knowing that you have truly made a difference in the lives of other people in your community. SCHC offers a supportive working environment for our employees. We are a passionate organization dedicated to providing high quality, compassionate health and dental services for the medically underserved.
At SCHC you will be part of a dedicated group of professionals with the resources, technology, training and expertise to provide patients with the highest quality care. Our philosophy of teamwork ensures that your voice will be heard and your contributions respected. We encourage successful career development, respectful and positive team relationships, and ongoing education and training.
Our employees are our most important asset, and to sustain the highest quality in medical care we must invest in their success. We are committed to attracting and maintaining a dedicated team by:
•Providing a safe and satisfying work environment
•Creating ongoing opportunities for career development and advancement
•Offering competitive compensation and benefits