Job Description: Responsible for total operation of the hotline and shelter on weekends and holidays or as needed for Day/Evening or Overnight shifts

Responsibilities:

- Answer 24 hour hotline and provide appropriate service or referral
- Admit clients to shelter, assign rooms and provide personal items
- Complete all admission paperwork
- Assure security of facility at all times
- Complete shift check list before end of shift
- Record all occurrences, admissions and hotline calls for next shift personnel
- Enforce all shelter guidelines and regulations
- Mediate client disputes in a non-threatening manner
- Respond to clients needs in appropriate manner
- Provide support counseling as needed
- Accept donations delivered to facility during off hours
- Order meals on appropriate shift

Qualifications:

- High School Diploma
- 2 years experience working in a shelter preferred
- Must have knowledge of the dynamics of Domestic Violence
- 40 hour Domestic Violence training certificate required
- Bi-lingual (English/Spanish) strongly preferred
- Good communication skills and ability to work cooperatively and independently