Job Summary: Under minimal supervision, performs clerical duties, which are well defined and of moderate scope and complexity. Duties may include such tasks as receiving and/or conveying information, preparation of summaries, sorting and matching documents, filing records, collecting, sorting and distributing mail, data entry, routine inventory and supply organization. Provide assistance to the Patient Account Representatives and Management to improve workflow and assist in reducing A/R days.
Duties & Responsibilities:
Appropriately, timely and accurately documents the PFS financial computer systems while assisting with daily task/batch adjustments and insurance/patient refunds. Documents system based upon information provided by vendor.
Meets productivity goals as set by Management.
Recommends resourceful alternatives or original ideas/procedures for work improvement or problem-solving.
Ensures daily tasks are kept current.
Appropriately documents incomplete tasks to management on a daily basis.
Accurately and timely compiles information to meet timelines for subpoenas. Documents subpoena log accurately and timely. Processes checks and forwards to Account Payable on a timely basis. Contacts appropriate departments to obtain necessary documents requested.
Accurately researches returned mail and able to alert the necessary parties on level of importance. Uses external sources and updates the system appropriately. Meets daily work average of volume of returned mail per day.
Ensures patient correspondence is scanned and indexed in a timely and accurate manner into the document imaging system. Responsible for quality and accuracy of stored documents and ensures that the paper documents are given to the appropriate department.
Minimum Requirements / Work Experience
Minimum 3 years’ previous general office and filing experience, required
Skill in use of computers with MS Office experience
Excellent interpersonal skills
Written and verbal communication skills to meet productivity standards
Positive work ethic
Education / Licensure / Certification
High School diploma, or GED equivalent, preferred
Business-related courses, preferred
Internal Number: MEM003242
Let us introduce ourselves. We're MemorialCare, a nonprofit health system that includes four hospitals, two medical groups, imaging centers, surgical centers and much more. As one of the leading health systems in Orange County and Los Angeles County, we're confident that no matter what your needs are, we have the teams, tools and know-how to support you every step of the way.