The Senior Resident Associate is a compassionate, enthusiastic, and perceptive leader within the Resident Services/Resident Relations units. This roll is effectively working with clients from a wide range of backgrounds with passion, understanding and support while providing meaningful resource. Driven to form trusting relationships with clients and team members as well as not for profits and city agencies and advocate for their best interests while meeting expectations & deadlines during project driven goals.
As the resident services, resident relations associate, you would be interacting with our tenant base in many different capacities. Residents in some cases, will need to be relocated out of their homes into a temporary apartment while construction is completed in their permanent home. You will then assist them to return to a renovated quality home. In other cases, you would be interacting with tenants “in place” that may be experiencing hardship in some way, aging, or with life circumstance. These are just two examples.
.The Bronx Pro Group is a Mission based company with a focus on community development and a higher focus on the development of our neighborhoods. Our neighborhoods are our people. Our resident relations team supports and partners with tenants to help them through the relocation, stabilization and difficulties of change while resident services works toward eviction prevention, advocacy, and support. Through available support, interaction and navigation through the public agencies, not-for-profits and legal system, with experience, we make a difference.
Salary commensurate with experience
Prime candidate is persuasive, detail oriented with an excellent attitude.
The Senior Resident Associate must have excellent interpersonal skills, be organized and detailed oriented. With a “can do” attitude providing leadership within the team while assessing and identifying potential conflicts and solve problems
Conflict resolution, identifying possible conflicts, home visits, critical thinking, documentation, communications, scheduling, organization, research, field work, are all skills needed for this position.
MS Office Suite/Excel focus
Strong Organizational skills.
Bachelor degree in Social Sciences/Social Work
Drivers License a plus
Must be Authorized to work in United States for any employer
Additional Salary Information: Salary is negotiable based on experience and candidate skills.
Internal Number: 1
About Bronx Pro Group LLC
NYC Real Estate Developer and Asset Management firm with specialized Resident Services/Resident Relations units. We are a mission based company full of professionals working toward our mission, to build quality, safe, affordable housing and support our residents for stronger communities.