Members of the MemorialCare Epic job family, work side by side with our end users to install the Epic software, help lead and manage workflow/software changes, and ultimately transform the way that MemorialCare provides healthcare. MemorialCare's Epic Team develops creative strategies to achieve common end goals while collaborating with our end users. The Business Systems Specialist is considered a subject matter expert, involved with all phases of software deployment from design through implementation to post implementation problem solving. They independently provide an advanced level of operational and application build expertise with their focus geared more towards complex and overall large projects. They mentor peers and provide educational/informational sessions to improve workflows, troubleshooting or system design pertaining to the overall team as well as internal implementation processes.
Essential Functions and Responsibilities of the Job
Apply high-level, specialized Epic Tapestry expertise to improve processes through design, development and implementation of the Epic system, including development of end user materials.
Initiate, participate, and lead project related efforts and process improvements, as well as provide internal guidance as appropriate.
Demonstrate independent working nature, requiring minimal direction, while collaborating within and across applications.
Work to establish and maintain Tapestry reporting needs as necessary.
Demonstrate use of effective communication and interpersonal relations across staff from all departments, including senior leadership to achieve established goals.
Automate health plan regulatory requirements using Tapestry
Essential Job Outcomes
Provides high-level customer service, troubleshooting, maintenance, and training materials for Epic Tapestry as necessary. Creates end user references expressing ideas clearly utilizing language and terminology that is understandable for the reader. Manages navigation of build migration paths, change control process/governance, and ticket management processes.
Participates and sometimes leads projects by translating customer needs, meeting deliverables, establishing status reporting, including to internal leadership when required, as well as managing customer relationships and expectations.
Initiates, facilitates, and leads meetings with end-user and internal staff members. Acts as user liaison between professional departments and Information Systems; leads others to adhere to established industry best practices, standards, and quality.
Manages and maintains accountability for end-user satisfaction and the success of assigned tasks, proactively communicating to mitigate risks including tracking issues and providing solution-oriented escalation. Performs in depth and precise investigation and documentation of future-state operational specifications and Epic Tapestry functionality.
Applies high-level, specialized Epic Tapestry expertise to improve processes and support strategies as well as assist junior personnel. Responsible for the on-going assessment, design, validation, and development and implementation of the Epic system.
Collaborates with operations to identify and interoperate reporting needs by end-users, department leads and internal Information Systems staff.
Serves as a source of support and a positive role model through mentoring and training peers on build, workflow processes, testing, and implementation processes. Functions as a source of assistance and a positive role model by modeling desirable behaviors.
Initiates department process improvement; identifies, designs and implements process, including outline of maintenance plan.
Provides support to Health Plans, health plan delegated Medical Groups, Independent Physician Associations, and MSO clients through Epic Tapestry build.
Automates health plan regulatory requirements for AP Claims, Authorizations, Capitation, Accounts Payable, and Enrollment using Tapestry modules.
Strong written and verbal communication skills.
Extensive working knowledge of key areas of the healthcare business.
Good working knowledge and previous experience with business systems, PCs, collaborative computing tools, information management in healthcare, general information architectures, systems integration, laws, and regulations.
Successful experiences owning, designing, and implementing process improvements.
Experience leading successful projects using project management methodology.
Relevant certification(s) required to support your assigned application(s).
Experience in presenting to groups and leading meetings, preferred.
Associate or Bachelor’s degree. Advanced degree or equivalent work experience is desirable.