PeaceHealth is seeking a Telecom Support Engineer for a 1.0 full time equivalent Exempt position. This position will be working Day shift with shift durations of 8 Hours .
Req ID: 168927
JOB SUMMARY
Addresses PeaceHealth Telecommunication issues including managing the acquisition, installation, configuration, coordination, monitoring and on-going maintenance of the PeaceHealth-wide Telecommunications System. Anticipates issues in service and equipment and recommend solutions.
ESSENTIAL FUNCTIONS
Plans, designs, implements and manages all traditional voice and Voice-Over IP technologies and services in a 24x7 high availability environment.
Ensures system integrity and security for all voice systems.
Oversees complex projects, develops requests for proposals, evaluates vendor products and make recommendations for selection.
Resolves system outages and degraded service by working with internal technical staff and vendor support.
Analyzes and coordinates telecommunication needs based on customer requirements and
organizational needs and directions. Ensures voice systems and processes are properly documented and executed. Install, repair, and troubleshoot customer service orders.
Maintains, implements, and documents a System wide dial plan.
Researches current and emerging technology, and recommends cost effective hardware, software and circuit solutions to link PeaceHealth facilities and locations in the furtherance of building a common telecommunications platform throughout PeaceHealth.
Monitors, reports and manages performance of assigned telecommunications components. Responsible for maintaining performance and call quality for all Telecommunications platforms.
Leads deployment / integration of Avaya VOIP technology across PeaceHealth networks.
Coordinates and collaborates with Systems Technology/Networking on WAN circuit capacity planning and quality of service.
Provides technical direction to Telecom Analysts and creates and presents training to end-users.
Performs other duties as required or assigned.
QUALIFICATIONS
EDUCATION:
Associate's degree in a related field; or equivalent knowledge and skills obtained through a combination of education, training and experience.
EXPERIENCE/TRAINING:
Minimum of five years of recent experience required with design, implementation, and support of Avaya Aura core systems including Communication Manager (CM), System Manager (SMGR), Session Manager (SM), Call Management System (CMS), and Messaging (AAM).
Experience preferred with PuTTY, DOS command line, packet sniffers, TraceSM, and Linux command line.
Experience preferred with Linux command line interface, TraceSM, Wireshark, and other resources used to troubleshoot communication issues.
Experience with other communication solutions highly preferred including Avaya Workforce Optimization (WFO), Interactive Voice Response (IVR), Application Enablement Services (AES), Vocera, remote workers, virtualization, SIP and SIP trunking, Session Border Controllers (SBC), unified messaging, attendant consoles, and soft-clients.
Experience organizing and managing detailed information and working with and leading teams in project deployment and troubleshooting efforts preferred.
Must possess a valid driver's license and be able to travel when necessary.
OTHER SKILLS:
Thorough understanding required of voice-related protocols, codecs, and APIs.
Proficiency in the use of MS Office applications (Visio, Outlook, Word, Excel, PowerPoint) required.
Ability to work independently in an environment with multiple work demands and focus on detail
Excellent oral and written communication skills
Strong organizational and analytical skills
Ability to manage multiple priorities, projects and display flexibility in a fast paced and changing work environment.
Excellent customer service skills with the ability to manage through challenging situations
Please apply online to be considered. For full consideration of your skills and abilities, please attach a current resume with your application.
About PeaceHealth
PeaceHealth, based in Vancouver, Wash., is a not-for-profit Catholic health system offering care to communities in Washington, Oregon, and Alaska. PeaceHealth has approximately 16,000 caregivers, a multi-specialty medical group practice with more than 900 providers and 10 medical centers serving both urban and rural communities throughout the Northwest. In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. Today, PeaceHealth is the legacy of its founding Sisters and continues with a spirit of respect, stewardship, collaboration and social justice in fulfilling its Mission.
We offer competitive compensation, a robust benefits package and a collaborative, Mission-driven work environment! To learn more about working at PeaceHealth and the Longview community please visit our homepage: www.peacehealth.org/careers .
Location: Longview , LCR Delaware Campus (103) Job Category: Business, Administrative & Facilities Shift: Day Shift Length: 8 Hours FTE: 1.0 Work Type: Full Time Hourly compensation starts at: $ 36.26 , more depending on experience Required Certifications/Licensure:
PeaceHealth is committed to providing equal employment opportunities to all qualified job applicants and employees without regard to the following statuses: protected veteran; qualified individual with a disability; race; ethnicity; religion; gender; pregnancy; gender identity; national origin; age; genetic information; sexual orientation; or any other protected status in accordance with local, state, or federal laws.
The above information is intended to indicate the general nature and level of work performed by this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of caregivers assigned to this job.
Posting Notes: Longview || Business, Administrative & Facilities || IT & Health Information Management || Full Time || INFORMATION SERVICES
PeaceHealth Physicians are as diverse as the communities they serve, but have the following in common:Dedication to carrying on the healing mission of Jesus Christ by promoting personal and community health, relieving pain and suffering and treating each person in a loving and caring way.A shared vision of every patient receiving exceptional, compassionate evidence-based care, every time, every touch.
