Ensures the communication and customer service operation of the hospital is provided timely and effectively at all times and provides professional customer relations to a patient population of ages 5-65+.
Monitors video, fire and smoke detector equipment at the front desk and notifies the appropriate on-call personnel in the event of an incident or emergency.
Monitors patient safe and patient valuables. And Maintain patient log book.
Acts as answering service for MPG directors and other staff according to written procedures.
Answers questions and gives information in person or over the telephone, based on knowledge of the hospital and regulations.
Presents a good first impression to persons entering the hospital.
Internally, the incumbent will interface with hospital management and staff. Externally, the incumbent will interface with all visitors and the general public.
Knowledge of all disaster, fire and internal emergency plans and procedures.
Maintains confidentiality procedures for all patients, visitors and vendors to the hospital.
Demonstrates the security procedures by screening and directing visitor, patients and vendors as they enter the building.
Ability to communicate effectively, both orally and in writing.
Demonstrates the ability to screen and direct incoming calls as well as act as a message center.
Demonstrates the hospital's customer services standard.
Knowledge of the transportation options to and from the hospital; Ability to give directions.
Operates telephone to relay incoming, outgoing, interoffice, and message center calls.
Facilitates the implementation of security procedures by screening and directing visitors and patients as they enter the building.
Ensures the safety of patients, staff, and visitors in the event of an incident or emergency.
Acts as information clerk.
Performs responsible clerical tasks under general supervision using knowledge of office procedures and hospital regulations.
Contacts Fire and Police Departments as dictated by policy.
Sells meal tickets and accounts for funds.
Maintain confidentially procedures for vendors and visitor.
Trains other personnel in performing relief telephone functions.
Receives and releases interoffice delivery and Federal Express packages.