JOB SUMMARY

The Primary Care Provider will assist in the establishment of Primary Care medical services at Planned Parenthood of Metropolitan Washington, DC (PPMW).  This individual will serve as the Program Director of Primary Care services with an administrative role in the management of primary care provision.  They will also serve a clinical role as a provider of preventive health care, the full scope of primary care medical services, and the full scope of sexual and reproductive health care provided at PPMW, including abortion care. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Patient Care/Service Delivery

• Provide quality patient care including exams, laboratory and ultrasound assessments, treatment, education and counseling in accordance with agency protocols for patients seeking both routine and complex primary care, family planning, and medication and surgical abortion services.
• Perform outpatient surgical procedures in addition to surgical abortion commensurate with surgical competency
• Analyze reports and findings of tests and examinations, and diagnose condition of patient.
• Ensure follow-up and appropriate referrals as necessary.
• Document patient data accurately and completely in the medical record.
• Participate in after-hours call coverage as a primary or back-up provider.
• Perform all tasks according to PPMW Medical Standards and Guidelines as well as relevant HIPAA, CLIA, OSHA, and other regulatory requirements including infection control standards and security guidelines.
• Manage emergency situations as they arise in the health center, and consult with Medical Director as necessary
• Participate in and provide leadership/modeling for department efforts to achieve established goals related to customer service, patient satisfaction, productivity, revenue generation and regulatory compliance.
• Participate in ongoing clinician in-service training and professional development activities.

Medical Oversight

• Assist Medical Director in overseeing high quality care to our patients throughout the affiliate.
• Provide medical consultation to clinicians regarding clinical management of specific patients/conditions; provide after-hours guidance to on-call staff as needed.
• Conduct training activities for new clinical staff and providers and participate in annual performance review processes as needed.  
• Grant clinical privileges and approve competency requirements.
• Provide staff training and proctoring as needed.
• Provide support and oversight for clinical aspects of medical and nursing student training programs and medical residency programs.

Administration

• Serve as an integral member of the Medical Management team and attend all medical meetings as required.
• In consultation with Medical Director and other management staff, participate in recruitment, selection and training of qualified clinicians and other clinical staff.  Assist in development of training material content.
• Participate in the establishment and review of referral agency relationships.  Assist with outreach to local communities, local hospitals and health systems as needed.
• Successfully complete agency, regional and/or state certification requirements.
• Assists the Medical Director in the development of PPMW medical policies and protocols.
• Assist the Medical Director in overseeing the pharmaceutical, laboratory and mid-level supervision processes of the affiliate.
• Participate in affiliate research initiatives.
• Perform other duties as may be assigned by the Medical Director

CORE COMPETENCIES:

1. Customer Service: Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedures to solve customer problems, understands company products and services, maintains pleasant and professional image.
2. Listening Skills:  Listens attentively to others, asks clarifying questions, actively listens, stays open to other viewpoints, manages distractions and interruptions.
3. Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
4. Results Focus: Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.
5. Productivity: Manages fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
6. Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
7. Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
8. Teamwork: Meets all team deadline and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere
9. Computer Skills: Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers to improve productivity.
10. Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.