The Manager for Cultural Competence, Diversity and Inclusion Programs is responsible for the execution of CHRISTUS Health Diversity and Inclusion system-wide educational and operational strategies. The Manager will develop and manage a D&I Performance Dashboard as well as direct all phases of instructional design including conducting the analysis, design, development, implementation, and evaluation phases for computer-based and traditional education and training projects related to Health Equity, Diversity and Inclusion as well as Language Access Services strategies. This includes serving as an instructor, resource and Subject Matter Expert to ministries throughout the system, collaborating with system-wide, clinical, non-clinical and leadership teams, community partners and diversity & inclusion experts to design quality, cost-effective learning solutions. This position works in a team setting, sharing information and providing direction to colleagues and junior level team members.
Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
Creativity -- Comes up with many new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus -- Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with the customers in mind; established and maintains effective relationships with customers and garnishes their trust and respect.
Decision Quality -- Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
Drive for Results -- Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line orientated; steadfastly pushes self and others for results.
Peer Relationships -- Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
Priority Setting -- Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Manages the business and operational capabilities of the IT platforms required for program implementation
Responsible for analysis, design, development, implementation of and post-implementation support of applications and strategies that will further the organization's business and healthcare delivery success.
Demonstrate strong communication and human relationship skills.
Lead D&I and Language Access programs and demonstrate good teamwork
Proactively pursues professional growth and development to keep abreast of the trends in his/her field of expertise.
Perform other duties and special projects as assigned by the System Vice-President.
Manages independently all aspects of D&I and Language Access programs to ensure success
Develop department Dashboard and reporting associated with D&I programs
Define boundaries, set priorities, plan and manage multiple projects.
Design and integrate interactive concepts and activities in both classroom and distance learning formats to encourage application and skill development.
Establish/Develop instructional design and development standards for all existing and future education and training programs on Cultural Competence and Diversity & Inclusion.
Deliver learning theory content, educational processes as a Subject Matter Expert and/or educator in a "train the trainer" session.
Serve as a resource for the development, evaluation, and revision of HEDI educational activities and materials, including the selection of third-party content/programs
Collaborate effectively with clinical and administrative ministries stakeholders to develop cultural competence and diversity & inclusion educational programs.
Maintain increasing technical knowledge of assigned applications such as learning management, authoring, multimedia, etc. Understanding technical knowledge of learning management system.
Perform the analysis design, development, implementation, and evaluation of web-based and instructor-led training curricula; proactive consultation as a subject matter experts to identify and obtain training objectives and content.
Partners with physician and nursing education to develop educational interventions that result in improved patient-provider communication and satisfaction.
Conducts interventions with clinical partners to increase awareness of local patient demographics by designing educational interventions that increase provider understanding of patient nuances, cultures, languages, and traditions that result in improved quality of care and service.
Manage customer feedback with developing and deploying complex education reports from the Learning Management System.
Serves as a Cultural Competence, and D&I Subject Matter Expert
Translate customer requests into tailored content to address local population needs. Understand and appreciate customers' clinical and business functions.
Master degree or equivalent experience in human resources, psychology, public health, nursing/physician education, instructional media or related healthcare field required.
Understanding the health care environment; diversity and inclusion, linguistic access, healthcare disparities, required.
Bilingual Spanish/English preferred.
Effective teaching & presentation skills for groups of all sizes
Ability to demonstrate cultural competence and relatability up and down the organization.
Capable of identifying performance gaps and develop ways to close these gaps preferred.
Competencies in instructional design for traditional and computer-based education, including needs analysis, task analysis, content analysis, assessment of learner characteristics, and evaluation preferred.
Five (5) to seven (7) years relevant work experience in Diversity and Inclusion in a clinical setting strongly preferred
Two (2) years' experience managing, developing, designing and delivering training and education programs.
Experience in instructional design for computer-based learning, healthcare an, education, strongly preferred.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.