The Technical Specialist III participates in researching, evaluation, and recommendation regarding the proper use of current information technology including, but not limited to, relatively complex arrays of hardware, operating systems, applications software, networking protocols, client/server configurations, desktop management, messaging systems, databases, etc., that form the foundation of systems and toolsets used by both users and IS staff. Stays abreast of information technology developments, provides opinions on emerging technologies, and aids in practically adopting technology and incorporating it into existing systems and procedures. Leads or participates in projects involving technical components or technological risk.
Duties and responsibilities:
Participates in research and development programs or other projects related to the evaluation, selection, implementation and use of advanced information technology.
Provides technical advice either independently or as part of a project team in relatively technical or complex areas, e.g., network design, network management, technology assessment, desktop services, data communications and messaging services, Internet and related technologies, etc., where such advice is essential to the ultimate success of a project or other initiative.
Solves difficult technical problems that are referred by others, independently or in concert with senior staff, vendors, or outside experts as may be required.
Tracks problem resolution by external parties, ensures follow-up, and communicates status to all who may be interested.
Maintains a high level of expertise and competence in current and emerging technologies and specialties that are pertinent to the business and/or which are assigned.
Tracks vendor developments to guide the organization’s migration to new releases of hardware and software.
Helps to ensure that all technologies in use are compatible, consistent, optimally configured, and in compliance with established architectural and technical standards.
May assist to educate and train junior staff related to information technology, and particular areas of specialty through on-the-job instruction and formal training programs.
Participates in portions of large and small technical projects to ensure achievement of objectives, timetables, budget, and overall success.
Actively participate in assigned projects as a team member and technical advisor to ensure proper and optimum use of complex information technology, and overall project success.
Solve or attempt to solve technical problems, identify technical barriers, and clarify technical debates to aid or speed problem resolution and project completions.
Identify and track emerging and specialty technologies so as to understand, recommend, use, or evaluate technologies that may be relevant to achieving, operational, cost, and/or competitive advantages.
May develop and train IS staff in areas of new or relatively complex information technologies to ensure that staff understand and effectively employ such technologies.
Undertake ad-hoc assignments as required to react quickly and positively to new or emergent situations.
Complies with all IS Policies, Procedures and Standards including: Project Management tools/methodologies, Network/Systems/Workstation Security, HIPAA Privacy and Security Regulations associated with Electronic Protected Health Information (ePHI).
Experience and qualifications:
Five years (5) experience as a technical specialist or equivalent experience.
Broad understanding of key/specialty technologies.
Highly analytical, creative thinking and problem-solving skills.
Good communications skills, both verbal and written.
Good collaboration and teamwork skills.
Bachelor’s degree in Computer Science or Information Systems, Engineering, and/or specialty technical certification(s) desirable.