With the direct supervision of the Director of Patient Services, ensure that all PPFA clinical protocols and all PPMW policies and procedures are followed accordingly through the health center. Responsible for the overall management of day-to-day clinic operations, including scheduling, staffing, inventory, adherence to customer service standards and accomplishment of productivity and revenue goals. The center manager must provide leadership and assistance in client services and participate as an active, integral member of the service delivery team. Must display initiative and follow-through on duties with relatively little guidance and be able to identify and address the changing needs of the center.
Ensure that PPMW protocols, policies and procedures are followed and implemented.
Ensure that federal, state and local regulations are followed and implemented.
Ensure maintenance of clean, neat, secure and fully functional facility, including regular maintenance of medical equipment.
Ensure adequate stocking and dispensing of medications and clinic supplies.
Prepare, monitor and adjust patient and staff schedules according to changing needs of center.
In conjunction with Human Resources, interview and hire new staff as needed.
Supervise staff and volunteers in accordance with PPMW Employee Handbook policies and procedures.
Monitor, evaluate and document staff performance, ongoing and annually, serving as full supervisor for unlicensed staff and as administrative supervisor for all licensed staff.
Authorize work hours, leave requests and expense reports.
Develop and implement staff training and development plans for individual staff members and for larger group.
Conduct regular staff meetings and initiate regular two-way communication with staff regarding organizational directives, protocol changes, etc.
Monitor accuracy and completeness of medical records documentation and related data collection.
In conjunction with supervisor, create and monitor center budget and ensure accuracy and completeness of all related financial transactions and documentation.
Ensure efficiency of operations through regular monitoring of patient and staff flow throughout the center, making adjustments as necessary.
Maintain proficiency in certain HCA duties sufficient to backfill during staff shortages or unusually busy clinic sessions.
Monitor and communicate with staff regarding productivity and revenue goals.
Act as lead with respect to center’s Quality Assurance program, ensuring timely and accurate completion of all necessary functions and documentation.
Participate as active member of PPMW center managerial team.
Act as resource for other PPMW departments and inform senior management of issues and trends at the health center level.
Other duties as assigned.
Must have the ability to define problems, collect data, establish facts, draw valid conclusions and formulate solutions. Ability to multi-task and to work effectively under pressure due to conflicting demands is required. Must be flexible, highly organized, creative and detail-oriented, with the ability to set and manage multiple priorities and meet deadlines.
Requires excellent verbal and written communication skills, listening and interpersonal relationship communication skills. Must be able to communicate clearly and interact comfortably with a diverse group of clients, staff and volunteers in a non-judgmental, professional and sensitive manner. Ability to speak Spanish or another language common to PPMW clientele is preferred.
Must possess the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Must have the ability to interpret basic financial and productivity reports.
Excellent keyboarding skills with high level of accuracy required. Must possess capacity to learn software programs required for specific position and access electronic communications, including email, extranet and internet.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. All of the job functions listed within this job description involved to greater and lesser degrees the following physical demands: close vision, hearing/listening, clear speech; walking; lifting and carrying up to 10 pounds overhead and 40 pounds fro the floor; stooping; kneeling; bending; sitting; standing up to 6 hours at a time; and use of hands to finger, handle, feel and use keyboard.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee must possess a demonstrated ability to work in a diverse environment and build productive relationships. A demonstrative ability to effectively work independently and collaboratively as part of a team is essential.
1. This position performs tasks that involve exposure to blood, fluids, or tissues as well as cleaning solvents and other chemicals.
2. The noise level in the work environment is usually moderate.
3. This position requires the ability to work in high stress, fast paced environment with potential emergency situations.
4. Protestors may be present at work and related sites.
5. This position requires the ability to work an irregular schedule which could include some weekends, early mornings and evenings.
6. The position may require travel and as such employee must provide own reliable transportation for the performance of agency duties.
While this description is intended to be an accurate reflection of the current position, it is not necessarily exhaustive of all responsibilities, duties, efforts, requirements or expectations of this position. Management reserves the right to revise or amend this description to include or remove tasks as circumstances change and the needs of PPMW so dictate.
PPMW is an equal opportunity employer committed to diversity in the workplace
DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY
Planned Parenthood of Metropolitan Washington, DC is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Bachelor’s degree in business, management, healthcare or related field.
Minimum 3-5 years supervisory experience, preferably in an outpatient healthcare setting.
Possess at least three years of related experience.
Demonstrated ability to work in a cost-effective, efficient, flexible and customer service-oriented manner.
Internal Number: 0623
About Planned Parenthood of Metropolitan Washington, DC
Planned Parenthood of Metropolitan Washington, DC has been providing high-quality, affordable healthcare to individuals in the Metropolitan Washington, D.C. area for 80 years. Our experienced and supportive medical staff gives each patient medically accurate and high-quality care.