| :: One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve. Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom. The Atlantic Region CBO is seeking a dynamic and talented Patient Accounts Specialist. The Patient Accounts Specialist is responsible for receiving and resolving first line inquiries over the phone and written correspondence concerning patient accounts by patients or insurance companies. Key Responsibilities include: - Document all internal and external inquiries concerning patient accounts including patient and third party payers.
- Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
- Root cause issues and attempt to resolve. Document and communicate resolution as appropriate in the Patient Accounting System.
- Escalate problem accounts to management team of department for assistance and resolution.
- Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
- Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
- Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries
- Maintain working knowledge of the call routing system and patient accounting system
- Other duties as assigned.
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