The International Association of Healthcare Central Service Materiel Management (IAHCSMM) is seeking a professional to join our team as a Certification Coordinator. This full time position will assist in the overall functions and performance of the Certification Department, specifically focusing on the processing of certification applications and results.
Process certification applications (e.g. create/update applicant accounts, review and approve/reject applications and experience documentation, process exam fee payments, create exam eligibilities, transmit eligibilities/results with exam provider)
Verify applicants’ documented experience to ensure compliance with certification requirements
Manage the mailing of certification materials (e.g. exam eligibility information, exam results, exam retake information, new certification documents)
Coordinate the testing process with certification examination provider
Perform daily balancing of work postings and resolve billing or balancing disputes
Flag and report certification related disputes and/or problems
Ensure a high degree of customer service by providing helpful and accurate customer service to applicants and certificants, via telephone, email, and written communications
Provide support to other departments as needed
Other duties as assigned
Experience working with a database
Proficiency in Microsoft Word and Excel
Excellent verbal and written communication skills, as well as exceptional customer service skills
Strong organizational skills
High Attention to detail
Familiarity with Central Service or a related medical profession a plus
Please submit your resume and a cover letter.
Internal Number: 060118.1
The International Association of Healthcare Central Service Materiel Management (IAHCSMM) is the association representing healthcare Central Service (CS) professionals worldwide. Because CS professionals are responsible for cleaning, decontaminating, sterilizing, and distributing medical and surgical instrumentation, they are among the most vital contributors to the delivery of safe, high-quality ...patient care. For more than 50 years, IAHCSMM has been providing these professionals with the broadest range of certification and continuing education offerings available, along with the unsurpassed support that only a full-service membership organization can offer.