The position ofDonor Services Coordinator (DSC)is primarily responsible for communicating and interacting with future donors and donor families in an effort to determine donor suitability for acceptance into the program as well as placement within the medical research and education community. The DSC is responsible for providing the highest level of excellence in support for donor families. The majority of communication within this position takes place via telephone, email, and fax. Along with assisting donor families, the DSC will work closely with hospitals, hospice organizations, nursing homes, funeral homes, state medical examiners/coroners and various state-run agencies.
Essential Qualities:· High attention to detail · Critical thinker with effective decision-making capabilities · Comfortable with various levels of responsibility with a desire to pursue additional learning opportunities and develop/take on new projects · Professional and compassionate demeanor · Excellent written and verbal communication skills with a fluency in English and the ability to effectively communicate with a variety of audiences · Must be highly accountable and able to work autonomously as well as part of a team.
Additional Expectations:· Shares rotational on-call duties · Strict adherence to company guidelines pertaining to signed agreement on confidentiality of information · Valid driver's license with reliable personal transportation · Ability to lift 50lbs without assistance · Comfortable sitting, walking and standing for various periods of time · Possess manual dexterity to operate phone, computer, and general office equipment · A cell phone is required when working on-call/off-site · Flexibility to work rotational shifts both in and out of the office · Willingness to work some evenings, some weekends and some holidays · Proficiency in Microsoft Office · Adheres to organizational hierarchy and complies with all HIPAA laws
Work Environment:· Primarily working at a desk or workstation in controlled temperatures, but will have exposure at times to the warehouse and lab · Understands and follows Standard Operating Procedures for working in an environment with possible exposure to potentially infectious substances or blood borne pathogens and chemicals · Exposure at times to decedents/donors while wearing proper PPE (Personal Protective Equipment)
Additional Salary Information: Salary range is $13.57-$18 per hour depending on experience with employer paid medical, dental, and vision benefits for employees (and all of their dependents) working over 30 hrs/ week, with paid time off and retirement benefits also possible with >36 hrs/ week. Overtime and additional per-diem pay rates may apply. AGR is proud to actively promote employees from within the organization.
Anatomy Gifts Registry (AGR) is located in Hanover, MD (in the Greater Baltimore area) and is a program of the Anatomic Gift Foundation, Inc. We are an independent, non-profit, charitable, anatomic donation organization formed in 1994; and has the distinction of being one of the oldest organizations of its kind. AGR supports advancements in scientific research and medical education through its Who...le Body Donor Registry. We are accredited by AATB as a Non-Transplant Anatomic Donation Organization; as well as licensed by the State of New York, the nearest state with licensing for Non-Transplant Anatomic Banks.