Reporting to the President and Chief Executive Officer (CEO), the Chief Services Officer (CSO) is responsible for leading and managing a comprehensive array of services and programs. The CSO will lead those who are responsible for intake, case management, homeless recovery, day and night shelter services, housing and partner relationships. The CSO will review, on an ongoing basis, services being offered and develop new programs as needs emerge. The CSO will inform the President & CEO, and ultimately the board of directors, of all program issues and accomplishments.
The CSO will partner with their peers. The CSO is responsible for all program planning, organizing, operating, and staffing. Additionally, the CSO is responsible for developing, implementing, and managing the program aspects of the annual budget in conjunction with the Chief Accounting Officer (CAO) and CEO. The CSO is responsible for ensuring that Bridge Steps services are compliant with all federal, state, funding, and city regulations, certifications, and licensing requirements. Finally, the CSO will assist the President & CEO and Chief Development Officer (CDO) in planning, organizing, and implementing public and private fundraising initiatives.
Provide effective and inspiring leadership, as well as stewardship of Bridge Steps by being actively involved in all programs and services. Implement and lead a continuous quality improvement process throughout the program and service areas, focusing on systems/process improvement. Promote regular and ongoing opportunities for all staff to give feedback on program operations.
Lead a high performing team of program managers to move the organization to the next level by sustaining and improving recruitment, training, performance appraisal, compensation and retention strategies.
Partner with the CEO to represent Bridge Steps with external constituency groups, including community, governmental, and private organizations.
Ensure that all program activities operate consistently and ethically within the mission and values of Bridge Steps.
Prepare and submit an annual operational budget to the CEO and CAO for review and approval, manage effectively within this budget, and report accurately on progress made and challenges encountered.
Ensure the continued financial viability of Bridge Steps program/service units through sound fiscal management. Provide programmatic leadership and input for all strategic planning processes with the CEO and staff.
MINIMUM QUALIFICATIONS AND EDUCATION REQUIREMENTS:
At least 10 years of professional experience overall, with a minimum of five years of senior leadership experience in supervising a diverse staff in operating multiple human services programs or equivalent.
At least 5 years of experience in leading teams in the field of service to the homeless population.
Master’s Degree (Ph.D. preferred) in Human or Social Services required.
Must be able to identify issues in documentation and suggest solutions. For example, use analytical skills in their work to minimize tax liability and identifying appropriate use of funds
Must be able to communicate clearly and persuasively. She/he must effectively discuss issues and negotiate with others, manage individuals they supervise, and explain their processes and decisions to individuals within and outside the organization
Decision making skills:
Needs decision-making skills for establishing processes and managing an administrative department. She/he must assess different options and choose the best course of action, often on a daily basis.
Must pay attention to detail when compiling and examining documentation
Must be able to support and lead a successful team by coordinating processes, people, and resources
Must leverage strengths of the current services team members, help to clarify roles and responsibilities and develop and implement training programs in order to maximize and reach optimal individual and organizational goals
Must provide leadership in strengthening internal communications with staff at all levels throughout the organization; create and promote a positive and supportive work environment
Strong organizational skills are important for working with a range of documents for a variety of clients
Time management skills:
Must be able to do many tasks at the same time, typically under broad direction, to ensure that her/his work gets done and that she/he meet her/his goals
The majority of this position is sitting and working on a computer. There are times it requires extensive walking. This position will require attending off site meetings and making presentations to city leaders and donors.
Employees at The Bridge enjoy:
Health, dental, vision insurance
401K plan with match
Internal Number: 001
About The Bridge
Since opening in May 2008, The Bridge has evolved into an internationally recognized model for homeless recovery, establishing and leveraging key partnerships to ensure its guests have access to a variety of services that are essential to their comeback from homelessness all coordinated at one facility. Located in the Farmers Market District of downtown Dallas and open 24 hours daily, the multi-service campus offers basic needs services, along with access to healthcare, income alternatives, and long-term housing. This “one-stop” concept lessens the need for transportation and alleviates frustration experienced by homeless individuals when accessing services. A Care Management team coordinates all on-site services and advocates for those experiencing homelessness from the point of entry until they are placed in housing.