The Business Systems Analyst III for Epic Tapestry provides general systems analysis, and task ownership for Managed Care applications. This position is considered intermediate level within the IS Business Applications job family. Of particular importance in this role is the application of the Managed Care industry and work flows and applying systematic solutions in the Epic Tapestry module. The Business Systems Analyst III works under supervision from senior team members and may be involved in managing portions of large projects or entire small projects. Individuals are accountable for the success of assigned tasks (i.e. Maintenance of business, break/fix, enhancements), and functions as a point of user contact for the Managed Care Tapestry team, and is accountable for user satisfaction.
Essential Functions and Responsibilities of the Job
Reviews and develops application build/design specifications
Collaborate with other application support teams to ensure seamless integration
Consults and advises users, management, vendors, and others concerning the purpose, features, functions and proper uses of new and existing applications, modules, and systems
Develops and maintains an ongoing awareness of MemorialCare’s healthcare information systems initiatives, emerging technologies, and relevant laws and regulations in providing ongoing and competent support for assigned areas of responsibility
Maintain regular contact and serve as liaison for Information Services to ensure communication, collaboration, and teamwork between end users, departmental managers, IT and other service providers/partners
Essential Job Outcomes
Maintains flexibility to undertake new assignments as required to react quickly and positively to changing priorities.
Resolves problems and issues associated with assigned applications to ensure high levels of availability and user satisfaction. Identify opportunities for optimization by exposing recurring issues and work with senior team members to implement proposed solutions.
Converts business requirements into application designs that support business rules that are efficient and cost-effective.
Participates in operational, system and customer acceptance planning and testing, supporting full end-to-end deployment of application/system solution.
For any additions that result from changing business conditions or the availability of new technology, ensure that all systems and applications are compatible and consistent with the installed base of information systems. Work with senior team members to confirm compliance with established architectural and technical standards.
Plans, schedules and executes testing of solutions in preparation for implementation. Takes ownership of rectifying issues identified in testing.
Facilitates regular meetings with users and decision makers to ensure operational approval for all system initiatives.
Provides education to the customer in both the business workflow processes, and the specific functions within systems used.
Collaborates with leadership to meet evolving user needs related to existing or anticipated application modifications. Participate in the development of user requirements for new or updated system configurations.
•Complies with all IS Policies, Procedures and Standards including: Project Management tools/methodologies, Network/Systems/Workstation Security, HIPAA Privacy and Security Regulations associated with Electronic Protected Health Information (ePHI).
Educates and trains junior staff related to specific workflow processes, associated information systems configurations, systems analysis and project management through on-the-job instruction.
Participates in available continuing education and training programs to increase understanding of assigned applications, technology, and general information management.
Manages personal queues, issues or calls from customers for assistance. Consults and advises on features, functions and proper uses of applications. Complete documentation, contact information and follow-up communication once issue is resolved.
Under supervision of senior staff, manages some or all parts of all types and phases of MHS system projects, including new module installation, application selection, benefit realization, and reengineering processes using accepted project management techniques and tools.
Participates and assist senior team member in operational, system and customer accepted planning, testing, and full end-to-end deployment of system solutions
Three to five years’ experience as systems analyst, application specialist or equivalent business experience within Managed Care or the Epic Tapestry application.
Strong written and verbal communication skills: Practices open and honest communication demonstrating support and empathy. Respectfully asks questions and practices active listening to gain full understanding of diverse perspectives. Effectively conveys both written and oral communication to achieve mutual understanding.
Working knowledge of Managed Care industry, Tapestry application, and CMS regulations.
Successful involvement in re-engineering and implementing systematic process improvement.
Significant and successful project management exposure.
Certification(s) in at least two of the following: Tapestry Core or Tapestry Eligibility and Enrollment and Tapestry CRM, Tapestry AP Claims and Contracts and Accounts Payable, Benefit Engine AP Claims, Tapestry Utilization and Cost Tracking or Tapestry Case Management and Referrals.
Experience in presenting to groups and leading meetings, preferred.