Under the direction of the Director of Operations, the Project Associate is responsible for providing day-to-day operational and administrative support of projects undertaken by the Insurance Education Department. This position will provide support through, but not limited to, copy editing, content management, and conversion of text-based courses into online formats using course production software selected by the Insurance Education Department to complement its Learning Management System. This position will also work closely with the Operations Director to ensure customer support inquiries are being managed as needed. Performance and work-style for this position encourages a team-like atmosphere while maintaining individual performance standards and effectiveness.
Roles and Responsibilities:
Development of tools and materials to showcase the Insurance Education Department online courses for marketing and trade show initiatives
Help with managing the CE and CLE credits for the Insurance Education Department
Assist in managing customer support inquiries and the department's service vendor, as needed
Provides editorial analysis and recommendations when working with IED's internal and external SMEs, as needed
Responsible for formatting and organizing content as provided by the SME
Responsible for assisting in converting traditional text courses into online formats, choosing/creating artwork, and for working in software to promote interactivity within the eLearning materials.
Assist with tracking statuses of projects and various departmental resources, including contractual agreements from initial draft to final execution
Act as liaison between Marketing Department and Insurance Education Department. Duties would include providing metrics on sales, assisting in marketing planning, and creating content for advertisements to boost sales.
Other assigned duties as assigned by the Operations Director
Supervisory Responsibility: No supervisory responsibilities.
Skills and Experience:
Strong attention to detail, organized, and willingness to solve problems effectively
Ability to work independently, prioritize multiple projects and deadlines simultaneously in a fast-paced environment
Must have excellent project management skills, including the ability to meet tight or changing deadlines
Minimum 1 year of customer service, verbal, and written communication experience
The ability to troubleshoot complex issues quickly and effectively
Working knowledge of the Microsoft Office operating system, including proficiency with Word and PowerPoint
Strong understanding of Microsoft Excel, minimum 2 years’ experience and ability to create comprehensive tables, formulaic equations, and graphs
Familiarity with course authoring software(s), a plus
Bachelor’s Degree; waived for equivalent work experience
Physical Work Activities & Conditions:
Continuous sitting for prolonged periods more than 2 consecutive hours in an 8-hour day.
Keyboard use of greater or equal to 85% of the workday.
Percent of Travel - None
The purpose of a job description is to describe the overall function and general responsibilities of a job. Job descriptions are used in hiring and training and to provide employees with a better understanding of employer expectations. Actual job functions and duties will vary as job responsibilities and business needs require.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, age, disability, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran
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Interested candidates must send resume, references and a cover letter that includes salary requirements to: email@example.com or mail to:
America's Health Insurance Plans (AHIP)
ATTN: HR Dept/IEPAO
601 Pennsylvania Avenue, NW
South Building, Suite 500
Washington, DC 20004
Additional Salary Information: Salary is commensurate with experience
America’s Health Insurance Plans (AHIP) is the national trade association representing the health insurance community. AHIP’s members provide health and supplemental benefits through employer-sponsored coverage, the individual insurance market, and public programs such as Medicare and Medicaid. AHIP advocates for public policies that expand access to affordable health care coverage to all Americans through a competitive marketplace that fosters choice, quality, and innovation.